Privacy Policy

1. Information We Collect

Personal Information

• Name and contact details (email, phone number)
• Educational background and learning needs
• Payment information (processed securely by third parties)
• Communication preferences

Account & Usage Information

• Login activity and device information
• Course progress and assessments
• Messages sent to coaches or support
• Analytics data (aggregate and anonymised where possible)

2. How We Use Your Information

• Provide Visual Reading coaching and support services
• Process payments and manage your account
• Send important updates about your program
• Improve our services and develop new features
• Comply with legal obligations and DSA requirements
• Conduct research (anonymized data only)

3. Sharing Your Information

We share data only when necessary:

• With your assigned coach for program delivery
• With payment processors for secure transactions
• With DSA/institutional partners where applicable
• With service providers who help operate our platform

4. Your Rights

• Access, correct, or delete your personal information
• Object to processing or request restrictions
• Data portability, where applicable
• Withdraw consent for optional processing

5. Security

We implement technical and organisational measures to protect your data, including encryption in transit, access controls, and regular security reviews.

6. Cookies and Tracking

We use cookies and similar technologies to improve your experience. See our Cookie Policy for details.

7. Data Retention

We retain your data only as long as necessary for the purposes outlined in this policy, typically for the duration of your program plus 7 years for educational records, or as required by law.

8. Contact Us

For any privacy-related questions or to exercise your rights, contact us:

9. Data Controller

Visual Reading Online LTD acts as the Data Controller for personal information processed in connection with our coaching services, student portals, course materials, and pay-per-view content. You can contact the Data Controller using the details in the Contact section above.

10. Lawful Bases for Processing

• Contract: To provide coaching, learning resources, and account access you request.
• Legitimate Interests: To improve our platform, prevent abuse, and keep services secure.
• Legal Obligation: To comply with accounting, taxation, and safeguarding requirements.
• Consent: For optional analytics, marketing, and recording of sessions where applicable.

11. International Transfers

Where data is transferred outside the UK/EEA, we use approved safeguards such as Standard Contractual Clauses or rely on adequacy decisions.

12. Children’s Privacy

For learners under 16, we require parental or guardian consent and involvement in the program. We take additional steps to safeguard children’s information.

13. Automated Decision-Making

We do not use automated decision-making that produces legal or similarly significant effects. Analytics insights are used to enhance learning experiences.

14. Your Choices

• Update your profile and preferences in your account settings.
• Opt out of non-essential cookies via the cookie banner or browser settings.
• Unsubscribe from marketing communications at any time using the link in our emails.

15. Complaints

If you have concerns about our use of your personal information, please contact us first. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).