Privacy and Cookie Policy

Last updated: October 28th, 2023

VisualReadingOnline.com ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy and Cookie Policy ("Policy") sets out how we collect, use, and disclose your personal data when you use our website, VisualReadingOnline.com (the "Website"), and your choices and rights regarding this data. By using our Website, you agree to the collection and use of information in accordance with this Policy.

1. Information We Collect

We collect several types of information from and about users of our Website:

a. Personal Data: Personal data refers to any information relating to an identified or identifiable individual. The personal data we collect may include your name, age, sex, address, email address, and any other information you voluntarily provide when you use our contact form, create an account, or make a purchase on our Website.

b. Non-personal Data: Non-personal data is information that cannot be used to identify a specific individual. We may collect non-personal data, such as aggregated usage data and technical information, when you access and interact with our Website.

2. How We Use Your Information

We use the information we collect for various purposes, including:

a. To provide, maintain, and improve our Website and services.

b. To process and complete transactions, and send you related information, including purchase confirmations and invoices.

c. To respond to your inquiries, comments, or concerns.

d. To provide you with personalised content.

e. To comply with legal obligations and protect our legal rights, such as to comply with tax and accounting requirements.

f. To monitor and analyse trends, usage, and activities in connection with our Website.

g. To detect, prevent, and address technical issues.

3. Disclosure of Your Information

We may disclose your personal information to third parties in the following circumstances:

a. Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, analytics, and customer support.

b. Compliance with Laws: We may disclose your information if we believe that disclosure is necessary to comply with a legal obligation or to protect the rights, property, or safety of VisualReadingOnline.com, our users, or others.

c. Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the new owner.

4. Data Security

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your personal data.

5. Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

6. Your Rights

Under the General Data Protection Regulation (GDPR), you have the right to access, rectify, erase, restrict processing, and object to the processing of your personal data. To exercise any of these rights, please contact our Data Protection Officer, Dr Ross Cooper by using the 'Contact Us' web form.

7. Cookies

Our Website does not currently use cookies or similar tracking technologies.

We log all user visits to our website on our servers and we use this information to improve your browsing experience and analyse Website usage, our logs do not contain any personally identifiable information and simply log your browsers 'user agent' against which pages are visited and when.

8. Browser 'User Agent'

Your browsers 'user agent' is something that your browser sends to any website you are accessing and it simply contains information about which browser you are using and on what operating system and the size of the screen you are using to view content.

A website needs to know this so that it can send you correctly formatted webpages for you to view on your device. No personally identifiable information is ever sent or received during this process and as we are sure you can understand, it is useful for us to understand which browser or device our visitors are viewing our content from as this information enables us to provide you with a better service.

9. Payments made via our website

Currently most of our customers are referred to us via the DSA however we are looking to expand our services and reach more private individuals who could really benefit from our services.

Any payment that is made for our products or services via this website will be processed via Stripe and we will be sent a receipt from Stripe which will include your contact details.

We will use your contact details to arrange for the delivery of our products and/or services and this information will be stored securely, and will not be used for any other purpose.

We will never have access to your payment method details as we do not process or store your payment details on our systems, Stripe will process any payments made via this website.

10. Fraud Prevention

VisualReadingOnline.com will never ask you to send money or to donate to us or any other organisation or business using social media or via unsolicited emails. We do not run competitions or actively promote any competions or services of other organisation or individuals via any social media channels or email campaigns...

We are purely focused on helping people to learn to read more effectively.

11. Data Collection from Persons Under 18

No person under the age of 18 should enter their personal information into this website.

If a course or product or service is being purchased on behalf or a person under the age of 18 then a parent or legal guardian should enter their details and make a note within their website accounts profile to advise that the coaching or product is intended for use by a person under the age of 18 - and that they give their parental/guardian consent.

Progress reports on a student under the age of 18 may be shared with a parent, guardian or teacher provided we have the consent of all parties to do so.

12. Questions, Comments or Concerns?

If you have any questions regarding how we collect and store our analytics data, or on our privacy policy, or our Terms of Service or any aspect of the information contained within our Legal Statement, then please contact us and our data controller, Dr. Ross Cooper will be happy to help you.

Changes to This Policy

We reserve the right to update or modify this policy at any time. Please check this page periodically for any changes or updates.