Terms of Service

1. Service Description

Visual Reading Online provides educational services including:

• Visual Reading coaching and training programs
• Structured Saccade Overlays© and related materials
• Online coaching sessions and support
• Progress tracking and assessment tools
• Educational resources and materials

2. User Responsibilities

As a user of our services, you agree to:

• Provide accurate and complete information
• Maintain the confidentiality of your account
• Use services only for lawful purposes
• Respect intellectual property rights
• Participate actively in coaching sessions
• Follow program guidelines and instructions

3. Payment Terms

Fees and Payment

• All fees are clearly stated before purchase
• Payment is required before service commencement
• DSA-funded students follow separate payment procedures
• We accept major credit cards and bank transfers

Cancellations and Refunds

• Refunds follow our fair-use policy and consumer rights legislation
• Missed coaching sessions may be rescheduled at our discretion
• Stripe or bank processing fees may be non-refundable

4. Intellectual Property

All content, including Structured Saccade Overlays©, training materials, and methodologies are protected by intellectual property rights.

• Materials are licensed for personal use only
• Commercial use requires separate licensing
• Reproduction or distribution is prohibited
• Reverse engineering is not permitted

5. Service Access

• Some services require an active subscription or valid license
• Access may be suspended for breaches of terms or policy
• We aim for high availability but do not guarantee uninterrupted service

6. Limitation of Liability

To the fullest extent permitted by law, Visual Reading Online and its affiliates are not liable for indirect or consequential damages arising from use of our services.

7. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policyto understand how we collect, use, and protect your personal information.

8. Termination

Either party may terminate services:

• With reasonable notice for convenience
• Immediately for breach of terms
• Upon completion of program duration
• For non-payment of fees

9. Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be resolved through the courts of England and Wales.

10. Contact Information

For questions about these terms or our services:

11. Account Eligibility

• You must be 16+ or have parental/guardian consent to use our services.
• You are responsible for safeguarding your login credentials.
• Institution/DSA accounts must only be used by the named student or authorised staff.

12. Subscriptions & Billing

• Some services are subscription-based; renewal terms are shown at checkout.
• Invoices must be paid by the due date; late payments may pause access.
• DSA-funded services are subject to institutional approval and separate terms.

13. Content & Licensing

• Content is provided for educational purposes and personal development.
• Licenses for institutions or coaches are governed by separate agreements.
• Unauthorised sharing or resale of materials is strictly prohibited.

14. Acceptable Use

• No unauthorised sharing of content, downloads, or login details.
• No uploading of unlawful, discriminatory, or infringing material.
• No attempts to circumvent access controls or interfere with the platform.

15. Coaching & Educational Disclaimer

Our coaching and materials support reading strategies and study skills. We do not provide medical, therapeutic, or psychological treatment. Outcomes vary by learner.

16. Suspension & Termination

• We may suspend access for policy violations or suspected abuse.
• We may terminate accounts for repeated breaches or unlawful activity.
• You may terminate at any time by contacting support; fees already due remain payable.

17. Changes to Services

We may update features or content to improve quality or maintain security. Material changes that significantly affect access will be communicated in advance where reasonable.