Terms of Service

1. Introduction

These Terms of Service ("Terms") govern your use of the Visual Reading Online website and services. By accessing or using our services, you agree to be bound by these Terms.

Visual Reading Online is operated by The Visual Reading Company Limited ("we", "us", "our"), a company registered in England and Wales.

2. Services

We provide speed reading coaching services including:

• One-to-one coaching sessions via video call
• Group coaching sessions
• Distance learning programmes
• Consultation services
• Pay-per-view educational content
• Physical Structured Saccade Overlays©

3. Account Registration

To access our services, you must:

• Be at least 18 years old (or have parental consent)
• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorised use

You are responsible for all activity that occurs under your account.

4. Coaching Sessions

Scheduling: Sessions must be booked through the platform. We recommend scheduling your next session at the end of each coaching session.

Cancellation Policy:

• 24+ hours notice: Free rescheduling
• Less than 24 hours: Session may be forfeited
• Coach cancellations: Rescheduled at your convenience

Technical Requirements: You are responsible for having a stable internet connection, working webcam, and microphone for video coaching sessions.

5. Payment Terms

DSA Students: If you are funded through the Disabled Students' Allowance, invoices will be submitted to your nominated funding body.

Private Students:

• Payment is required before coaching begins
• Payments are processed securely via Stripe
• We accept major credit and debit cards
• Prices are as displayed at time of purchase

6. Structured Saccade Overlays©

Coach-led courses include physical Structured Saccade Overlays© which will be posted to you:

• Please provide an accurate postal address
• Delivery typically takes 3-5 business days within the UK
• International delivery times vary
• We are not responsible for items lost by postal services

7. Intellectual Property

All content on this website, including but not limited to:

• The Visual Reading method and techniques
• Structured Saccade Overlays© design
• Course materials and videos
• Website design and code

...are owned by or licensed to Visual Reading Online and protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written consent.

8. Acceptable Use

You agree not to:

• Share your account credentials with others
• Record coaching sessions without consent
• Use abusive or offensive language
• Attempt to circumvent security measures
• Use the service for any unlawful purpose

9. Limitation of Liability

To the maximum extent permitted by law:

• We provide the service "as is" without warranties
• We do not guarantee specific reading speed improvements
• Results vary based on individual effort and practice
• We are not liable for indirect or consequential damages

Nothing in these Terms limits our liability for death, personal injury, or fraud.

10. Refund Policy

Refunds are considered on a case-by-case basis. Please contact us within 14 days of purchase if you are not satisfied with your service. Partially completed courses may be eligible for pro-rata refunds.

11. Termination

We may suspend or terminate your account if you breach these Terms. Upon termination, your right to use the service will immediately cease.

12. Changes to Terms

We may update these Terms from time to time. Continued use of the service after changes constitutes acceptance of the new Terms.

13. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.

14. Contact Us

For any questions about these Terms, please contact us at hello@visualreadingonline.com